Returns & Exchanges
At Clocks and Colours, we stand behind the craftsmanship of our heavy metal jewelry and accessories. If your piece doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags and protective pouches are included to maintain the product's condition.
Ship It Back
Print the provided prepaid shipping label and drop your package off at any authorized carrier location within 7 days of your request.
Processing & Refund
Once our workshop inspects the returned items, we will process your refund to the original payment method or ship out your new exchange piece.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing